I have not received my online check-in email

I have not received my online check-in email

AlertPlease note, the check-in process only applies to The Play That Goes Wrong at the Duchess Theatre, it does not apply to Christmas Carol Goes Wrong at the Wyndham's Theatre.

Tickets for The Play That Goes Wrong are only issued following successful completion of an Online Check-in with the venue. Whether you received the Online Check-in email will depend on the date and time of your booked performance:

THE PERFORMANCE IS MORE THAN 72 HOURS AWAY

Nimax Theatres will send you an email with a personalised link to your Online Check-in no less than 72 hours prior to the performance start time at about the same time of day as the performance is scheduled to commence. The email will come from an @nimaxtheatres.com email address, please look out for this email.

THE PERFORMANCE IS IN LESS THAN 72 HOURS

If you have not received your online check-in email from Nimax Theatres and it is now less than 72 hours prior to the performance start time, please click here.